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October 4, 2012

Weirdest calls from hotel guests revealed

     Melbourne: From strange complaints and requests to simply terrible excuses for cancelling a room, hotel customer service agents are now spilling the beans on the wackiest calls they’ve ever received. Lastminute.com.au General Manager Kirsty Harrison said that while most of the thousands of calls the company receives each week are routine, there are always a few “gems” to keep staff on their toes. She said some of the strangest excuses for cancelling a room involved matters of the heart.

“Some travellers have been forced to cancel their bookings, having been caught out booking a sneaky weekend away with a secret lover,” News.com.au quoted her as saying. Other bizarre cancellation excuses included a woman who claimed she suffered a hand spasm which caused her to select incorrect dates, while another blamed their dog for walking on the keyboard. One hotel guest called to complain that the curtains in their room didn’t reach the floor, while another was outraged a bar of soap wasn’t white enough. Then there was the guest furious that hotel staff in Bali were “pretending” not to speak English.

And travellers aren’t shy when it comes to strange requests - massage oils and handcuffs are among the out-there items demanded. There was also a query from a guest wanting to bring their own special toilet paper. A cheeky customer even asked a customer service representative to join them on their trip.

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